A day after the Centre released regulations for social media and over-the-top (OTT) platforms making it mandatory for Twitter and Whatsapp to identify the source of a post deemed anti-national by authorities, Twitter CEO Jack Dorsey said the micro-blogging platform is lacking in transparency and it has been evident in the last few years
“… We agree many people don’t trust us. Never has this been more pronounced than the last few years… And we aren’t alone: every institution is experiencing a significant trust deficit,” he said to analysts, as reported by PTI.
Twitter ran into trouble in India following Republic Day violence than unfolded in the national Capital when farmers took out a tractor rally protesting three agriculture laws. The government flagged several Twitter accounts tweeting with hashtags ‘farmer genocide’, asking the platform to take action against them. Twitter took a series of staggered action but some accounts were restored after being briefly suspended, and Twitter defended its action citing its policy of freedom of expression.
The new guidelines, released by the IT ministry, require social media intermediaries to appoint a resident grievance officer, who shall register complaints in 24 hours, and file monthly compliance reports. User grievances have to be resolved within 15 days.
The new rules take effect immediately, though significant social-media providers (based on the number of users) will get three months before they need to start complying.
Source- Hindustan Times.